Crafted for decorative and artistic purposes only.

Horus Eyes

Handmade Egyptian Treasures

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Ancient Craftsmanship · Modern Care

Return & Refund Policy

Every Horus Eyes piece is handcrafted with care and inspired by the timeless beauty of ancient Egypt. We want you to shop with confidence and treasure every piece you receive.

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Returns

We accept returns within 7 days of delivery for eligible items.

✓ The item must be unused and in its original condition
✓ The item must be returned in its original packaging
✓ Proof of purchase or order number is required
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Non-Returnable Items

Because many Horus Eyes pieces are handmade or customized, the following items are non-returnable:

Personalized or custom-made papyrus artwork
Digital products or downloadable items
Clearance or final sale items
Gift cards
Handmade products may have slight variations in color, texture, or brush details. These are considered part of the artistic nature of the product, not defects.
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Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

✓ Your order number
✓ Clear photos of the item and packaging

Once reviewed, we will offer a replacement, repair, or refund depending on the situation.

Refunds

Approved refunds are processed to the original payment method within 5–10 business days.

Shipping fees are non-refundable unless the issue was caused by us.

Exchanges

We replace items only if they are damaged, defective, or incorrect.

Please contact our support team before returning any item.
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Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

✓ A damaged item
✓ A wrong item sent by us
✓ A verified production issue
We recommend using a trackable shipping service for all returns.
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Order Cancellation

Orders may be canceled within 12 hours of purchase. After production or shipping begins, cancellation may no longer be possible for handmade items.

Exchange Information

Exchanges & Return Details

We accept exchanges for eligible items under the following conditions.

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Product Condition New Only
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Return Window 7 Days
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Method By Mail
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Return Label Customer Responsibility
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Restocking Fees No Cost
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Refund Processing 5 Days
Need Assistance?

Contact Horus Eyes

For return requests or support, our team is here to help.

Email info@horuseyes.com
Website Horus Eyes
Thank you for supporting handmade Egyptian art.